CaseWeaver Customer Self Service
No Development – just start using it
Designed for SAP Service Cloud
Provide your customers with a great online experience
- Create and track service requests with ease
- Provide updates and responses to Service Agents and Account Owners
- Enable access for Account Contacts direct from your CRM system
- Real time data to keep your customers up to date with progress
Why CaseWeaver
- Off the shelf, low cost digital self service solution.
- Your customer service staff are in control. Customer User access setup via a click of a button, based on data in Service Cloud.
- No development or integration required, a couple of setup items and ready to go in under 1 hour.
- Data is stored in your CRM system, no duplication and synchronization required.
- Uses Service Cloud Customer Master data to control access for customers.
Built by the Broadbase team of CRM experts, http://broadbase.com.au
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